Vice President, Consumer & Patient Experience Journeys
About the Company
Ambitious healthcare management organization
Industry
Hospital & Health Care
Type
Non Profit
Founded
1945
Employees
10,001+
Categories
Specialties
Business Classifications
About the Role
The Company is seeking a Vice President of Consumer and Patient Experience Journeys to play a pivotal role in the execution of national consumer and patient experience strategies. The successful candidate will be responsible for designing and managing the journey management strategy, with a focus on optimizing total member and consumer experience offerings. This key leadership position involves setting strategic priorities, leading cross-functional teams to enhance the consumer journey, and ensuring the organization is at the forefront of consumer experience both nationally and internationally. The VP will also be accountable for service outcomes, leading exceptional care experience strategies, and fostering seamless interactions at every touchpoint. Essential responsibilities for the role include overseeing the development of operational relationships, improving member satisfaction through data-driven insights, and identifying opportunities to reduce complaints and grievances. The VP will be expected to build and maintain a skilled team of experience improvement professionals, stay abreast of industry trends, and lead knowledge-sharing efforts. Additionally, the role involves defining and executing program vision, creating processes for organizational change management, and providing leadership in the resolution of strategic issues. The ideal candidate will have a strong background in consumer experience improvement, be adept at leading and managing teams, and have a proven track record of driving initiatives that enhance consumer satisfaction and loyalty.
Hiring Manager Title
Chief Consumer and Patient Experience Officer
Travel Percent
Less than 10%
Functions
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