Job Description
Overview
The Table Games Dual Rate Supervisor will serve as a supervisor and dealer, when needed. As a supervisor they will oversee the operations of selected table games in an assigned pit. In both roles they will ensure world-class hospitality, building loyalty, and creating legendary experiences for both guests and employees. Both roles are fast-paced and require operational savvy, unwavering enthusiasm and resilience, and a passion for excellence.
Responsibilities
Supervisor Responsibilities:
Leads and supports table games dealers in order to create legendary customer service.
Ensures table games dealers have the training, tools and mindset to enable them in their positions as service professionals.
Ensures operational and game integrity.
Tracks guest play and relays all pertinent information to immediate Supervisor
Settles minor disputes in a professional and timely manner
Handles guest concerns quickly and efficiently
Executes changes in table games limits to meet the customer demand and needs of the business
Informs Asst. Shift Manager and Surveillance team of unnatural or irregular play
Maintains bank floats
Reports significant cash and check transactions
Verifies issuance of credit after all necessary signatures are confirmed
Verbally informs Asst. Shift Manager of disputes on game
Knows and abides by Ohio CCC regulations, internal controls and company policies and procedures
Always presents oneself as a credit to Hard Rock Cincinnati and encourages others to do the same
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies
Dealer Responsibilites:
Delivers great customer service by dealing all games offered by Hard Rock Cincinnati Casino in a friendly and helpful manner with an upbeat/positive attitude.
Assists in training guests not familiar with various table games products.
Promotes table and poker games and serves guests while standing on dead games.
Demonstrates an effective working knowledge of dealing policies and gaming procedures
Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy.
Able to maintain applicable departmental dealer efficiency metrics.
Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game
Safeguard casino assets.
Responsible for the protection and control of the game.
Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements, Verify and sign for Fills, Credits, Marker Issuance, and all documentation’s listed in Hard Rock Cincincinnati Casino Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities.
Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner.
Advises Floor Supervisor of any disputes or arguments that may arise during the game.
Promote outstanding guest relations.
Perform other duties as assigned.
Assists in training guests not familiar with various table games products.
Demonstrates an effective working knowledge of dealing policies and gaming procedures.
Able to maintain applicable departmental dealer efficiency metrics.
Presents oneself in a polished, professional and service-minded way and encourages others to do the same.
Must possess strong coaching and leadership skills.
Demonstrated ability to communicate effectively, both verbal and written.
Demonstrated ability to deal effectively with employees at all levels.
Strong organizational and analytical skills.
Computer literacy.
Ability to handle complex and emotional issues.
Act as a role model to other employees and always leads by example.
Adhere to all regulatory, company and department policies and procedures.
Must project professionalism and possess excellent verbal and written communication skills.
Professional appearance.
Team player.
Qualifications
Qualifications:
Professional dealing experience required and must have blackjack (all variants) and all carnival games along with one of the following games or combinations:
Craps
Roulette
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