Job Description

Job Title: Mayborn Museum - Spark Guide

Job Classification: Events and Hospitality, Student

Department: Mayborn Museum

Hiring Manager: Brenna Bass

Contact: brenna_bass@baylor.edu

Work Schedule: Flexible working hours Museum Hours of Operation: M-F 10:00am - 5:00pm, Sat 9:00am - 5:00pm, Sun 1:00pm - 5:00pm

Desired Length of Employment: Fall & Ongoing

Pay Rate: $9.25

Job Description:

Department Mission and Purpose:

Mayborn Museum Mission Statement: Engaging our community and inspiring lifelong learning through our rich collections, vibrant programs, and hands-on experiences.

Spark Team Mission Statement: Within the mission of the Mayborn Museum Complex, exists the mission of the Spark Team.

The Spark Team exists to serve visitors by providing the highest quality visitor experience through promoting visitor engagement. The Spark Team also supports the career development of Baylor Students by providing them with personal development and leadership opportunities.

Job Summary:

As part of the Museum Engagement Team, students will be trained to engage with visitors on the floor of the museum and assist with ME Team Programs regularly. Spark Guides may be scheduled in a variety of areas, including traveling exhibits, the historic Village, our Design Den Maker Space, and many more.

After training, students must be willing and ready to actively engage guests during every shift. This is an on-your-feet job.

Job Functions:

* Exhibit professionalism in all things including appearance, co-worker interactions, and visitor interactions

* Attend monthly required trainings

* Use When I Work app to keep schedule and availability up to date

* Follow rules and guidelines set forth in Museum Engagement Student Employee Handbook

* Greet visitors and deliver excellent customer service

* Maintain knowledge about museum history and exhibits

* Answer frequently asked questions about ticket prices and museum events/opportunities

* Foster visitor engagement and learning

* Facilitate educational experiences for museum visitors created by education staff

* Provide visitors with additional information about museum exhibits

* Facilitate play and imagination for visitors

* Utilize interactive activities to help visitors make connections and learn about exhibit subject matter

* Staff high traffic exhibit areas including Play Waco, traveling exhibit, village, and museum floor

* Re-set props and maintain cleanliness in Play Waco and in Cardboard Craze

* Staff traveling exhibit according to exhibit contract requirements

* Monitor exhibit functionality and report any issues

* Monitor guest behavior and report any issues

Learning Outcomes

* Professionalism

* Effective Communication

* Customer Service

* Time Management

* Teamwork

* Facilitating Educational Experiences

* Basic Museum Operations

Required hard / specialized skills

* Ability to complete written tasks/checklists

Required soft skills

* Enjoys interacting with children and adults from all ages and backgrounds

* Flexible & adaptable

* Team mindset

* Respectful of visitors, supervisors, and co-workers

* Enjoys inciting curiosity in visitors

* Professionalism

* Punctuality

* Problem-solving

This position supports the mission of Baylor University by facilitating excellent customer service and meaningful personalized experiences for museum visitors.

* Assist in planning, coordinating and helping with events as needed

* Deliver excellent customer services to clients and visitors

* Provide information and answer inquiries as needed

* Assist with various activities and tasks related to events and hospitality services

* Ability to comply with University policies

* Maintain regular and punctual attendance

Employer: Baylor University

Work Location: Mayborn Museum Complex

Work Address:1300 S University Parks Dr, Waco, TX 76706

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