Store Manager Job at Community Choice Financial Family of Brands, Memphis, TN

ZjJiUllqSUY3NC9obzJxb0dPUkNwOCszeXc9PQ==
  • Community Choice Financial Family of Brands
  • Memphis, TN

Job Description

Overview:

As a Store Manager, you will assist in managing overall store performance by overseeing account management and recovery processes all while providing an unmatched positive customer service experience. Whether it's building customer relationships or demonstrating new sales techniques, you will work daily to set an example and become a key contributor in achieving the store's success. As you're helping your team and the business grow, we'll provide you with ongoing and comprehensive training and development programs to take your career to the next level.

Responsibilities:

Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. 

 

Work to grow your store by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.

 

Coach and develop Team Members and assist with employee management and training in order to maximize the team's potential.

 

Assist in managing overall store performance by meeting Key Performance Indicators (KPIs) and tracking, analyzing, and training Team Members on various performance reports.

 

Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.

 

Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge-off accounts. Partner with vendors on auctions, vehicle sales, and moving consignment.

 

Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

 

Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. 

 

Assist in running the store and day-to-day operations in the absence of the General Manager.

 

Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.

 

Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

 

Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

 

Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.*

 

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

Qualifications:
  • High School Diploma or equivalent required
  • Minimum one year of experience and proven success in a key holder, supervisory, or leadership role
  • At least two years of experience in customer service, sales, or retail
  • Excellent verbal and written communication skills
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems
  • Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
  • Must be at least 18 years of age (19 in Alabama)
  • Background check required (subject to applicable law)
  • Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

  • Associate degree or higher
  • Bilingual English/Spanish is a plus and may be required for certain locations
What We Offer:

Our Benefits Include**:

 

  • A comprehensive new hire training program
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
  • Performance-based career advancement
  • Educational Reimbursement Program 
  • Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
  • Company-Sponsored Life and AD&D Insurance
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
  • Diverse Culture and Inclusive Environment

**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

 

About Us

 

TitleMax® is one of the nation’s largest title lending companies helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans. Since our first store opened in 1998, TitleMax® has expanded to over 900 locations spanning 14 states.

 

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

 

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com, or @titlemax.biz. In-store positions are in-person only.

 

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

Job Tags

Hourly pay, Full time, Temporary work, Local area, Saturday,

Similar Jobs

BJC - Baptist Joint Committee for Religious Liberty

Communications Director Job at BJC - Baptist Joint Committee for Religious Liberty

BJC Job opening: Communications Director BJC, a national, faith-based organization that educates about and advocates for everyones faith freedom, seeks a talented and motivated communications leader to join its team.The Communications Director will be responsible for... 

PHP

Travel Nurse RN - OR Circulate Job at PHP

 ...Job Description PHP is seeking a travel nurse RN OR Circulate for a travel nursing job in Novi, Michigan. Job Description & Requirements ~ Specialty: OR Circulate ~ Discipline: RN ~ Start Date: ASAP ~ Duration: 13 weeks ~40 hours per week ~ Shift:... 

Advanced Technology Services

Lead Machinery Maintenance Specialist (Hiring Immediately) Job at Advanced Technology Services

 ...sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed... 

UPMC - Pittsburgh Medical Center

Pharmacy Ops Specialist, Associate - (Oncology) Job at UPMC - Pittsburgh Medical Center

 ...to join their team! This is a great opportunity for someone who has an interest in oncology and thrives off providing amazing pharmaceutical care. \n This is a full-time position that will work daylight hours, Monday - Friday with no weekends or holidays. We offer... 

North Mississippi Health Services

staff - Registered Nurse (RN) - Care Manager - $28+ per hour Job at North Mississippi Health Services

 ...North Mississippi Health Services is seeking a Registered Nurse (RN) Care Manager for a nursing job in Verona, Mississippi. Job...  ...various settings: inpatient, outpatient, MD clinics, Home care and Hospice. \n* Information for authorizations for care according to...