Job Description

ChenMed is seeking a Registered Nurse (RN) Telehealth for a nursing job in Louisville, Kentucky.

Job Description & Requirements

• Specialty: Telehealth
• Discipline: RN
• Duration: Ongoing
• Employment Type: Staff

Salary will be competitive and based on  equitable consideration of qualifications and experience.

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance and productivity standards while delivering VIP level customer service. The Service Team Coordinator is a hybrid role which may, when needed, require in-office presence.

The available schedules for this position are as follows:
Monday- Friday 2:00PM - 11:00PM EST
Monday - Friday 12:00PM- 9:00PM EST
Tuesday - Saturday 2:00PM-11:00PM EST
Tuesday - Saturday 12:00PM - 9:00PM

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, sales calls and other general inquires.
• Responds to patient inquiries based on the ChenMed core model for care.
• Follows up with patients to ensure service satisfaction. Escalates issues/concerns as appropriate.
• Makes appropriate and timely decisions according to department standards, procedures and policies.
• Documents interactions using web-based technology.
• Maintains business relationship by providing prompt and accurate service to promote loyalty.
• Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions.
• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Competent-level business acuity
• Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
• Exceptional verbal communication skills including active listening
• Excellent organizational and multi-tasking skills
• Passion for serving others, particularly seniors, with initiative-taking solutions
• Ability to successfully operate in a demanding environment
• Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position
• Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business
• Ability and willingness to travel locally, regionally, and nationwide up to 10% of the time
• Spoken and written fluency in English; bilingual a plus (Spanish preferred)

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or GED equivalent required
• A minimum of 2 years of customer service experience required; in a call center or similar environment.
• A minimum of 2 years experience working in a fast-paced healthcare environment highly preferred.
• Experience with web-based customer relationship management systems
• Ability to communicate clearly through phone systems.

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply

ChenMed Job ID #R0043064. Posted job title: Service Team Coordinator - Telehealth (Remote) (Evenings)

About ChenMed

At ChenMed, we’re shaping the future of value-based care. Our patient-centered, preventive care approach is aimed at improving health outcomes for seniors.

 

We serve our communities in over 100 medical centers across 12 states and prioritize our team members with competitive compensation and benefits and with our purpose-driven culture. Working at ChenMed is more than just your next opportunity, you will feel rewarded from day one as your contribution will truly make an impact in both the health and lives of seniors .

Benefits

• Employee assistance programs
• Medical benefits
• Holiday Pay
• Dental benefits
• Benefits start day 1
• Life insurance
• Guaranteed Hours
• Sick pay
• Vision benefits
• 401k retirement plan
• Wellness and fitness programs
• Mileage reimbursement
• Discount program

Job Tags

Holiday work, Remote job, Saturday, Afternoon shift, Monday to Friday,

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