Job Description

• Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers.
• Utilize moderate knowledge and demonstrable skills of Windows OS & M365 to support our customers & to work with internal teams.
• Image or provision new equipment hardware & provide to customer.
• Use strong organizational skills to track onboarding & shipping activities based on customer requests.
• Follow asset management processes to ensure proper customer billing.
• Document work activities in ServiceNow.
• Testing Intune processes for Tier 3 team & providing feedback.
• Test upgrades and software changes.
• Install software following security & internal processes.
• Troubleshoot customer issues.
• Provide instruction while troubleshooting for remote customers.
• ssist with developing team processes & a knowledge base.
• Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust.
• Basic knowledge of Macintosh Apple devices with a willingness to learn.
• Work with vendors on warranty cases.
• Collaborate with internal teams on technical issues.
• Work on special projects as needed.

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