POSITION SUMMARY
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The starting pay for this position is $32.06 per hour, the 9 month pay for this position is $32.40 per hour, and the 18 month pay for this position is $33.50 per hour. The position offers health care benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Marriott International...Summary ESSENTIAL DUTIES AND RESPONSIBILITIES Plans, provides, and monitors individualized psychiatric and medical nursing care following established policies, procedures, and regulations. Performs therapeutic nursing interventions as established by individualized...
...social media/videos and print collateral in collaboration with the university's strategic communications team and campus partners. Ensure... ...CRM Proficiency in HTML , CSS , JavaScript, and Adobe Creative Suite Knowledge of conditional logic, liquid markup and...
...Responsibilities: Perform clerical duties such as filing, data entry, and photocopying. Organize and maintain office records and... ...are a plus. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Excellent communication and organizational skills...
...Job Description Job Description Every summer campers arrive at Girl Scouts San Diego summer camps excited for new adventures, fun... ...overnight camps. As a member of the seasonal staffing team, the temporary Recruiter will provide high-volume full-cycle recruiting for...
...120,000 base salary plus bonus incentive. We are seeking a Control Systems Engineer to join our federal team for an exciting, long... ...the Pentagon (military experience is not required). At Johnson Controls, we support our nations most critical facilities, the...