Job Description

Job Overview:Audacy USA is seeking a talented Remote Live Chat Agent/Call Center Customer Service Representative to join our team in Philadelphia, PA. This full-time position allows you to work from the comfort of your own home, offering flexibility and convenience. As a Remote Live Chat Agent/Call Center Customer Service Representative, you will be responsible for providing exceptional customer service through live chat and phone interactions.Responsibilities:- Respond to customer inquiries and provide support through live chat and phone calls- Assist customers with product information, account inquiries, and issue resolution- Maintain a positive and professional attitude while interacting with customers- Accurately document customer interactions and follow up as needed- Collaborate with team members to ensure customer satisfaction and resolution of issues- Meet performance goals and targets set by managementRequirements:- 1+ year of customer service experience in a call center or similar environment- Excellent communication skills, both written and verbal- Strong problem-solving abilities and attention to detail- Ability to multitask and prioritize in a fast-paced environment- Proficiency in using chat platforms and CRM systems- High school diploma or equivalent required- Must be able to work full-time hours and have a dedicated home office setupSalary:$19.00 to $26.00 per hourPlease note that Audacy USA follows Equal Employment Opportunity guidelines and does not inquire about criminal backgrounds during the hiring process.If you are a customer service rockstar looking for a remote opportunity to showcase your skills, we want to hear from you! Apply now to join our dynamic team at Audacy USA.
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Audacy USA

Job Tags

Remote job, Full time, Work from home, Home office,

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