Remote Call Center Agent Job at ACD Connect, LLC, Farmington, UT

Zm1EYVl6QUg2bzdxcW02b0Z1ZFBwODJ6emc9PQ==
  • ACD Connect, LLC
  • Farmington, UT

Job Description

Job Description

Job Description

Salary: 10.00

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate.

The Call Center agents position handles answering incoming calls from customers, respond to inquiries, manage complaints, troubleshoot significant customer service issues, and provide general information. You will be a member of the primary contact will be responsible for assisting callers in completing donations online and over the phone.

*This is a work from home position*

>>>>> Due to our current state contracts, we are unable to hire INTERNATIONALLY and in these states at this time: CT, MA, DE, DC, NJ, NY, CA, OR, WV, MT, MN, AL, AR, ID, WY, WA, AK, HI, PR

All applicants applying from these states or internationally unfortunately cannot be considered.

Job Duties

Answer incoming calls and respond to customers emails

Maintain a friendly and professional tone on all calls and interactions with customers

Management and resolve customer complaints

Input customer donations in the computer system

Identify and escalate issues to supervisors

Provide client service information to customers

Research required information using available resources

Research, identify, and resolve customer complaints/issues using applicable software

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Skills and Requirements:

  • Bilingual Strongly Preferred
  • Excellent interpersonal skills and the ability to organize simultaneous tasks
  • Must be able to type a minimum of 30 WPM
  • Proven ability to work as a member of a team
  • Windows PC Required, (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
  • Windows 10 or newer
  • 16GB of RAM on your PC
  • Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
  • Private work at home environment free from interruption and distraction
  • USB Headset

Compensation starts at $10.00/hour

Benefits offered are: Personal Accident Insurance, Retirement plan with employer matching and after 6 months of continued employment Cell phone and Internet Stipends paid monthly.

remote work

Job Tags

Remote job, Full time,

Similar Jobs

The Walt Disney Company (France)

Technical Director, Model/Rigging Job at The Walt Disney Company (France)

 ...for manipulating that geometry. The three main disciplines are modeling, rigging and rig building: # Modeling: Covers the spectrum of...  ...software, like ZBrush, to sculpt and refine a neutral 3D model to fit the aesthetic needs of Character Designers. Designing and... 

Accounting Career Consultants

HR Assistant Job at Accounting Career Consultants

 ...skills, both written and verbal. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with HRIS systems. Ability to maintain confidentiality and handle sensitive information with discretion. Strong attention to detail and... 

Cochlear Ltd

Director of Quality, Americas Job at Cochlear Ltd

Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care. Director of Quality, Americas Position Spotlight: Minimum of 10 years of related quality systems work experience in medical device, pharmaceutical or biologics... 

Crash Champions

Automotive Customer Service Technician Job at Crash Champions

 ...technician systems Calibration ASE Master Technician ICAR I-CAR Autel OPUS Dealership Dealer Car Cardaq Genesis Kia Hyundai Ford Honda Chevrolet Chevy Audi BMW Mercedes Tesla Rivian Subaru Lexus Mitsubishi Cadillac Nissan Porshe Jeep Mopar VW ODIS Protech Caliber Elitek... 

Confidential

Senior Vice President, Corporate Communications Job at Confidential

 ...Senior Vice President, Corporate Communications About the Company Top-tier media, entertainment, & broadcasting company Industry Entertainment Type Subsidiary of a Public Company Founded 2004 Employees 10,001+ Categories Curated Web...