Job Description

An IT Implementation company that leverages deep industry knowledge and expertise in telecommunications wireless IT video and mobile networks to provide clients with a wide range of technology services is seeking a Project Manager to join their growing team.

The individual in this role will oversee and coordinate telecom projects from start to finish. This role requires experience in order processing and technical coordination in a fastpaced environment as well as the ability to build and maintain relationships with customers field techs and other departments.

This is a temptohire position with potential for growth based on performance. This rapidly growing company values its employees and offers opportunities for career advancement.

What youll be doing

Project Coordination and Tracking: Achieve operational objectives by meticulously tracking projects from inception to completion ensuring accurate information for billing.

Customer and Field Technician Interaction: Respond to inbound calls from customers field technicians and other staff. Coordinate site surveys installations and postinstallation support and follow through to project completion.

Order Processing and Documentation: Support customer requests to migrate POTs services to a VOIP service. Confirm site visits order equipment document all project costs and follow up with clients.

Installation Management: Assign schedule and interact with Field Service Technicians the Build Team internal staff and clients to ensure seamless installations.

Vendor Management: Schedule telephone numbering porting and turnup of services including managing vendors as needed.

Cost Management: Monitor project expenses and implement costsaving actions to meet cost standards.

Issue Resolution and Quality Standards: Document issues resolve problems complete audits identify trends and collaborate with the project management team to implement system improvements. Adhere to productivity quality and customerservice standards.

Customer Relations: Maintain customer rapport by listening to and resolving concerns and answering questions promptly.

Documentation and Organization: Organize projects manage project files and ensure accurate and detailed documentation.

Required Skills/Abilities:

• 2 years of experience as a project manager.
• Strong work ethic customer service skills and conflict resolution abilities.
• Excellent written and verbal communication skills.
• Proficiency in project and process management.
• Strong organizational planning and documentation skills with attention to detail.
• Experience or knowledge in order processing.
• Ability to coordinate both technical and nontechnical aspects of projects.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to handle multiple projects in various stages simultaneously.
• Proficient in MS Office (Word Excel Outlook) with advanced spreadsheet skills.

Education:
Bachelors degree in business with an emphasis on project management or a related field
or equivalent related experience.

Work Schedule:
Monday to Friday 9 am 5 pm with flexibility required to handle clients across the U.S.
and Canada considering various time zones. Specific work schedules will be discussed.

Location:
Plainview NY 11803. Preference will be made to individuals who can be onsite in the office as required by the business unit.

Remote work may be considered for exceptional individuals as determined by hiring executive.

Why Join Us:

• Be part of a collaborative and supportive team environment.
• Engage in diverse and challenging telecom projects that enhance your skills and
• expertise.
• Join a small but rapidly growing company at the forefront of the latest technology.

Salary: 20.00 25.00 per hour

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