Job Description

Be a part of CT's finest and best places to work! We are a thriving IT company experiencing rapid expansion and are proud to be listed among the Inc 5000's fastest-growing companies. Additionally, we have been honored as one of MSP's Top 501 and recognized as one of Marcum's Top Tech 40. Join us today!

About Us: Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These are the core values of Charles IT. We can achieve these values because of our team, which makes us one of the most successful IT companies of its kind in the region. And because of our team, we offer a level of dedication to our employees rarely found anywhere else. To prove it we encourage learning, professional development, and team member input, all in a comfortable family-friendly culture.

About:

Due to growth we are currently seeking to add a Project Coordinator to our exceptional team. You will be responsible for the successful scheduling, managing and oversight of project delivery for our clients. You will need to be outgoing, customer service focused, extremely organized and detail oriented, and able to operate quickly and efficiently in a fast-paced environment. This role will work directly with our Account Managers to ensure projects are being completed on time and on budget with the assistance of our service delivery team.

The Why Charles IT believes in creating real relationships and raving fans by implementing and supporting best in class technology.

Duties and Responsibilities

• Responsible for successful scheduling, managing and completion of projects on time and on budget.
• Coordinate schedules and logistics for project execution along side of service delivery.
• Facilitate project meetings, internal & external and maintain documentation.
• Provide weekly on-going status reports to key stakeholders until project completion.
• Ensure accurate meta data of all projects is completed and accurate through the billing process.
• Build client relationships and earn their trust by keeping clients informed, maintaining strong communication, and by being polite and helpful.
• Maintain an awareness of the abilities of each staff member and demonstrate strong judgment in assigning duties appropriate to each individual.
• Address client problems and requests by gathering and transmitting information or providing solutions.
• Perform all scheduling activities with the goal of maximized efficiency and meeting service metrics and goals
• Perform general office administrative duties as needed
• Function collaboratively as part of a fast-paced, client oriented team

Requirements

• Associates degree or equivalent in a related field; or 3+ years related experience and/or training; or equivalent combination of education preferably in the technology field
• Proven experience with logistics, scheduling or dispatching required
• Superior oral and written communication skills required
• Fast typing with experience in data entry required
• ConnectWise experience or experience within the IT field a plus
• Previous office coordination/administrative experience preferred
• PMP or Project+ certification preferred
• Solid customer service abilities including telephone, email and computer/CRM skills; demonstrated proficiency with business collaboration tools such as MS Office Suite
• Experience with computer related functions in the areas of word processing, spreadsheets and internet
• Enthusiastic and dedicated to the challenge of helping people and providing exceptional customer service
• Outstanding organizational and multitasking abilities
• Excellent follow through to see projects and tasks through completion
• Self-starter with the ability to perform independently with little or no supervision
• Ability to pass a background check
• Current, valid US driver's license is required

What we believe in at Charles IT: IT for humans by humans, building up our team through professional and personal development, an emphasis on work/life balance, and fostering a start-up-type environment founded upon a passion for our mission.

What you won't find here at Charles IT: boring workdays, stagnant growth, and tolerance for old-school corporate norms that detract from our client and employee experience.

We want to hear from you if you can see yourself contributing to this mission through your systems-focused skills and experience!

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