Job Description

Description Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee City Center is the perfect place for you! We are seeking a dedicated Night auditor to join our dynamic team and contribute to the exceptional guest experience we're known for. As a part time Night Auditor you will be responsible for providing exceptional services to our guests, balancing charges, maintaining files and resetting the system for the next day’s operations. Connected to the newly expanded Baird Center, the Hilton Milwaukee City Center is Milwaukee’s largest hotel. Built in 1927 as the Schroeder Hotel, the Hilton Milwaukee offers 729 well-appointed guest rooms and over 34,000 square feet of meeting and event space. At the Hilton Milwaukee, we pride ourselves on continuous innovation through our approach to world-class service, upscale amenities, and superior style. What will you be doing? Perform front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, running audit reports, and taking accurate messages for guests and management. Perform data entry and guest transactions on front desk computer system, utilizing hotel PMS (Property Management System). Provide quality service for guests in an efficient, professional and courteous manner. Take ownership of guest complaints and provides prompt solutions within scope of authority. Monitor front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary. Work with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work. Responsible for accurate cash control to include keeping cash drawer and ensuring that all funds are accounted for and deposits made according to policy. Perform other duties as assigned. What do you bring to the role? Ability and willingness to work the overnight, 3rd shift High school diploma or equivalent is required Previous Night Audit experience is preferred Overnight and Weekend availability is required Ability to understand, follow, and effectively communicate both written & verbally in English. Thorough understanding of basic math and accounting skills. Ability to make sound decisions with little supervision and to work under pressure in a fast paced environment. What’s In It For You? A free, well-balanced meal every shift Room discounts at Marcus Hotels & Resorts and Hilton-branded properties Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa Free parking “Two for one” movie theater coupons at Marcus Theatres Ability to grow your career and transfer from one property to another while maintaining your service with the company Early wage access Paid time off And more! About Us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Hilton Milwaukee City Center is an equal opportunity employer. Hilton Milwaukee

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