Job Description
Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!
What you get to do: - Detect and contact shoplifters following the five elements of apprehension
- Perform guest surveillance to detect and deter vandalism, unauthorized vending, and sexual predators while blending in with park guests
- Conduct personnel surveillance in support of investigator or uniform security activities
- Complete written reports on all activity
- Assist in other areas of the department with tasks and duties when needed
- Consistently practices safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations.
- Consistently demonstrates courteous and professional behavior in all work aspects with all team members and guests.
- Works as part of a team to increase productivity and while providing excellent guest service.
- Provides excellent guest service to guests and employees.
- Maintains a professional appearance that meets SEA grooming standards.
What it takes to succeed: - Must be at least 19 years old.
- Must have at least a high school diploma or equivalent.
- Two (2) years of industry experience dealing with retail sales loss prevention
- Strong investigative skills related to shoplifter apprehensions. Applicant must be able to verify their loss prevention experience
- Must have valid driver's license and be able to obtain a SEA drivers' license.
- Must have or become CPR, AED and First Aid certified
- Must have a working knowledge of the English language with excellent verbal and written communication skills.
- Must possess basic computer/Window's software knowledge
- Must be able to write comprehensive and accurate reports based on observations and interviews.
- Effectively manage conflict both verbal and physical
- Must pass background screening and relevant written security exams.
- Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.
- Must be able to stand, walk, and work for prolonged periods of time in extreme weather conditions.
- Must be willing to work a flexible schedule to include weekdays, weekends, evenings, and holidays
- Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations
- Must be willing to comply with and ensure team members comply with all SEA grooming guidelines and employment standards.
- Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
- FREE park admission
- Discounts on park admission tickets and passes for family and friends
- Park discounts on food, merchandise, etc.
- Scholarship opportunities
- Exclusive employee events and giveaways
EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS. SeaWorld Parks & Entertainment
Job Tags
Holiday work, Flexible hours, Afternoon shift, Weekday work,