Job description
Established in 1948 as a small job shop, Godfrey & Wing has grown to be the longest-serving and the world's largest vacuum impregnation equipment provider. We have remained a family-owned company throughout history, focusing on improving manufacturing by sealing porosity with vacuum impregnation. With sites in the US, Mexico, Europe and Asia we continue to serve all markets across the world. As a result, the world's largest manufacturers trust our vacuum impregnation equipment, sealants, and services to improve production and profitability.
LOCATED AT SERVICE CENTER LOCATION IN MUNCIE, IN.
Job Summary: The Inside Sales Representative is responsible for supporting the sales function by managing customer inquiries, preparing quotes, and proactively generating sales opportunities. This role will collaborate closely with the Director of Sales & Business Development and other sales team members to meet company growth and customer satisfaction goals.
Responsibilities:
Sales & Customer Engagement:
Order Management & Reporting
o Monitor order status and address customer concerns related to pricing, delivery schedules, and changes.
o Assist in creating sales reports and tracking key metrics for management review.
Sales Coordination
o Collaborate with sales, engineering, and operations teams to ensure customer needs are met.
o Assist in scheduling and coordinating meetings, sales calls, and follow-up activities.
o Support other functional areas (quality, production, customer service, etc) as needed from a sales perspective. This could include interfacing with customer portals, supporting customer requests for organizational information, issuing customer surveys, etc.
o Develop and maintain a working knowledge of product lines and services to effectively communicate with customers.
Minimum Job Requirements:
Education: Associate’s or Bachelor’s degree in Business, Sales, or a related field preferred.
Experience: 2+ years of sales, customer service, or account management experience, preferably in a manufacturing environment.
Experience using CRM software and working in a fast-paced sales environment.
Skills & Competencies :
o Excellent communication skills, both verbal and written.
o Strong organizational, multitasking, and time management abilities.
o Customer-focused with a proactive problem-solving mindset.
o Proficiency in MS Office Suite and CRM tools.
o Ability to collaborate effectively across departments.
Ability to travel up to 20% of the time.
Competitive Benefit Package - Medical, Dental, Vision, HSA, FSA, 401k with Employer matching, Profit Share, Summer Fridays, Gain Share, Group Term Life, Short Term Disability, Long Term Disability, Accident Coverage, Critical Illness, Pet Insurance, Monthly Gym Reimbursement, Automotive Discount, Employee Celebrations, Pay Day Loans, 10 Paid Holidays, Competitive PTO.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. At the employee’s request, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Godfrey & Wing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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