Job Description

The ideal candidate will be responsible for designing, implementing, managing, a Salesforce Field Service Implementation Project across our US organization. In order to do this successfully, this person should feel comfortable handling multiple tasks at a time.

Responsibilities

• Lead and manage the full project lifecycle of Salesforce Field Service implementation, including planning, scoping, scheduling, resource management, budget and risk management.
• Manage cross-functional teams (including external developers and Salesforce Consultants, business analysts, and field service engineers) to ensure project is delivered on time, within scope, and on budget.
• Partner with technical and functional teams to design, develop, and deploy Salesforce Field Service
• Manage the technical integration workstream between Salesforce, SAP and other SCM solutions
• Regularly communicate project status, risks, and issues to stakeholders, including senior management, clients, and team members, ensuring alignment and transparency throughout the project lifecycle.
• Oversee the quality assurance process, including testing, training, and post-implementation support to ensure the solution meets our expectations and needs.
• Develop and execute change management strategies to ensure smooth adoption of Salesforce Field Service solutions by end-users.
• Manage time and project budgets, track expenses, and ensure project is delivered on time within financial constraints.

Qualifications

• Bachelor's degree or equivalent.
• Proven project management experience.
• 5+ years of project management experience, with a focus on Salesforce Field Service .

Proven track record of leading successful Salesforce implementations.

• Experience in managing projects in a service management or field service environment.
• Proven Salesforce Field Service Implementation Experience.
• Proven track record of leading successful Salesforce implementations.
• Experience in managing projects in a service management or field service environment.
• Proven Integration Experience of Salesforce, SAP and other SCM Systems.
• Strong experience with Agile, Scrum, or Waterfall methodologies.
• Excellent leadership, interpersonal, and communication skills.
• Proven ability to manage client relationships and deliver projects to meet business needs.
• Strong analytical and problem-solving skills with the ability to adapt to changing client needs and project requirements.

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