Job Description

Job Description

Job Description

Description:

Seeking an engaging, hospitable professional to join our growing team as a Front Desk Shuttle Driver at our conveniently located LaQuinta Inn and Suites Portland Airport! PM (3pm-11pm) shift available with on-the-job training.

Job Summary

Front Desk Shuttle Drivers are responsible for getting guests to and from the airport in our free shuttle. Must have an active license and be able to have an MVR ran without issues. Training on the PMS system will be required during heavy check in hours. Will be required to help with laundry, keeping high traffic areas neat and clean, and helping other team members. Providing attentive, courteous, and efficient service to all guest during their arrival as well as throughout their stay.

Benefits

You are a valued asset, and we strive to let you know it. All benefits are available post introductory period.

Full-Time associates (30+ hours/week)

• Paid Time Off (PTO) per OR State requirements.
• Paid Vacation per company policy after one (1) year of service.
• Qualify for Medical, Dental and Vision.
• Wyndham Hotels team member benefits.
• On-Site training modules

Part-Time associates

• Paid Time Off (PTO) per OR State requirements.
• Wyndham Hotels team member discount on stays.
• On-Site trainings modules

General

This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, the Company provides reasonable accommodation to know the physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform the essential functions of the job unless the accommodation imposes an undue hardship on the Company. Meyta Concepts, LLC is an at-will company. This job description is a guideline and does not constitute a written or implied employment contract.

Job Duties & Functions

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Maintain regular attendance in compliance with Meyta Concepts, LLC standards, as required by scheduling, which will vary according to the needs of the hotel.
• Always comply with Meyta Concepts, LLC policies, standards, and regulations to encourage safe and efficient hotel operations.
• Greeting and welcome all guests approaching the Front Desk in accordance with Brand standards; always maintain a friendly and warm demeanor.
• Maintain proper operation of the telephone switchboard and ensure that all Brand performance standards are met.
• Handle requests for information, mail, and messages in an efficient and courteous manner.
• Answer guest inquiries about hotel service, facilities and hours of operation.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
• Be aware of all rates, packages, and special promotions; Be familiar with all in-house groups; Be aware of closed-out and restricted dates.
• Obtain all necessary information when making room reservations and follow rate quoting scenario.
• Be familiar with all Meyta Concepts, LLC policies and house rules as well as hospitality terminology.
• Have knowledge of and assist in emergency procedures as required.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Fully understand and be able to operate all relevant aspects of the Front Desk computer system.
• Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
• Always use proper two-way radio etiquette when communicating with other associates.
• As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members.
• Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
• Perform other duties as assigned, which may include, but are not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds.
• Help guests with luggage as they enter or exit the shuttle
• Shuttle all guests to and from the airport at time of guest request
• Ensure shuttle is well maintained and not damaged or dirty
• Fill out appropriate shuttle information when needed

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