Are you a compassionate and dynamic individual who thrives on creating exceptional patient experiences? Do you possess outstanding communication skills, a knack for problem-solving, and a passion for making a meaningful impact? If so, we have an exciting opportunity for you to join our team as a Front Desk Patient Experience Coordinator.
About Us: At Back Pain & Joint Center of Texas, we believe that every patient interaction, whether new or established, plays a crucial role in their healthcare journey. Our mission is to help one million patients get out of pain, off of pain medication, and avoid surgery by combining chiropractic care, physical rehabilitation and nutritional therapy with regenerative medicine. As a Front Desk Patient Experience Coordinator, you will be at the forefront of ensuring that every patient feels welcome, supported, and receives the care they deserve.
Key Responsibilities: ● Engage with incoming patient calls and inquiries with warmth and professionalism.● Qualify and assess patients, ensuring appropriate appointments are scheduled.● Guide patients through pre-appointment steps, addressing concerns, and fostering trust.● Manage appointment scheduling and confirmations using our cutting-edge EHR system.● Maintain accurate patient records and documentation for every appointment.● Collaborate with the marketing team to enhance patient engagement and support special offers.● Ensure accurate and timely data entry into our patient management system.● Distribute essential patient assets through text and email for a comprehensive patient experience.● Uphold and promote patient policies and processes, contributing to continuous improvement.● Lead daily team huddles to promote productivity and ensure goals are met.● Provide support to patients, following up on recommendations from our providers.
Core Values: Our core values define who we are and guide our every decision. As a team member, you will embody and contribute to the following values:
● Accountability: Taking ownership of your words, actions, role, responsibilities, and contributions.● Growth: Embrace opportunities for personal and professional development.● Impact: Understand the impact of your efforts on the team, our patients, our community, and the world.● Communication: Foster open and transparent communication within the team and with patients.● Well-being: Prioritize your own health and well-being, recognizing that a healthier you contributes to better care for our patients
Qualifications: ● Exceptional communication skills that resonate with diverse individuals. ● Comfortable and confident in sales training and processes.● Ability to collaborate effectively with cross-functional teams, including marketing.● Strong organizational skills with the ability to set and achieve goals within timelines.● Empathetic, patient-focused approach that builds trust and rapport.● Detail-oriented mindset for accurate data management and process adherence.● High school diploma or equivalent.● Previous experience in a healthcare setting or customer service role is a plus.● Proficiency in using electronic health records (EHR) systems is desirable.
Why Choose Us: ● Be a part of a dedicated and supportive team committed to excellence in patient care.● Opportunity to shape the patient experience and contribute to meaningful healthcare outcomes.● Collaborative and inclusive work environment that values your unique strengths.● Professional growth and development opportunities to enhance your skills.● Competitive compensation package and benefits.
To Apply: If you're ready to make a difference and be a key player in transforming lives, we encourage you to apply! Please send your resume and a cover letter detailing how your skills and experiences align with our mission and the Front Desk Patient Experience Coordinator role to support@backpaincenteroftexas.com. Let's work together to create a healthier and happier future for our patients.
Note: This is intended to provide a general overview of the position. Other duties may be assigned as necessary.
Please note that this is subject to change based on the needs of the organization.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
Healthcare setting:
Schedule:
Ability to commute/relocate:
Work Location: In person
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