Job Description

About us:

Our hotel, located in a challenging yet vibrant location, prides itself on delivering legendary customer service even in the face of adversity. We are seeking a dedicated Front Desk Agent to join our team, someone who thrives in challenging environments and is committed to upholding the highest standards of accountability and customer service excellence.

As a? Front Desk Agent at a demographically challenged property -Transitional Hotel , your primary responsibility is to ensure the safety of the property, guests, and staff while providing exceptional customer service. You will be the first point of contact for guests and must handle various situations with professionalism and discretion. exhibit strong accountability, resilience, and the tenacity to achieve goals while providing outstanding customer service.

Key Responsibilities:

1. Guest Relations:

• Assist guests with check-in and check-out procedures efficiently.
• Handle guest inquiries, requests, and complaints promptly and professionally.

2. Customer Service:

• Maintain a cheerful and upbeat attitude even in challenging situations to ensure positive experience.
• Offer proactive assistance and personalized recommendations to enhance the customer's experience.

3. Assisting Safety:

• Follow safety and emergency procedures, report any suspicious activities to management.
• Monitor access, be vigilant and proactive in maintaining the safety of guests and staff.

4. Difficult Tenant Management:

• Handle challenging tenants with patience and diplomacy, collaborate with security when necessary.
• Adhere to the property policies and rules consistently and address issues calmly and professionally.
• Document incidents involving difficult tenants and report them to management.

5. Communication & Multitasking:

• Maintain clear and effective communication with other hotel staff and departments.
• Handle multiple tasks simultaneously and prioritize tasks effectively to ensure smooth operation.

Qualifications:

• High school diploma or equivalent.
• Proven experience in hospitality or customer service, particularly in challenging environments.
• Strong communication, problem solving, and multitasking abilities.
• Ability to remain calm and composed in high-pressure situations.
• Knowledge of security procedures and emergency protocols is an advantage.
• Proficiency in using computer systems and hotel management software is a plus.
• Ability to work independently and as part of a team.
• Strong sense of accountability, resilience, and a go-getter attitude essential for thriving in a demanding setting.

Benefits and Perks:

We recognize that compensation and benefits are important to our associates and their families. We offer a wide variety of rewards to meet everyones needs including:

• Full suite of benefits, including Medical, Dental, Vision
• Matching 401K
• 15 days of PTO
• 6 days Paid Holidays + 1 Floating Holiday (Veteran's Day OR Day After Thanksgiving)
• Housing discounts at TNC properties
• Perks & Rewards through Nectar & Gifted
• Employee Assistance Program
• Opportunity for Advancement
• Supplementary Discounts through MetLife

If you're ready to embrace the challenges and rewards of working in a dynamic environment where legendary customer service is paramount, we encourage you to j oin us in creating memorable experiences for our guests and making a positive impact in our challenging yet exciting location !

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