Job Description

Join the NDCP Team and Make a Difference!

Unlock Your True Potential!

Job Title: Continuous Improvement Director

Location: Duluth

Compensation: Competitive salary with bonus potential. Paid weekly.

Schedule: Monday - Friday, 8 am - 5 pm, Hybrid (In office Tuesday, Wednesday & Friday)

Benefits:

• Competitive health and dental insurance at date of hire
• Competitive vision and prescription drug insurance 30 days after hire
• Company-paid Group Life, AD&D, Short-Term and Long-Term Disability coverage
• Voluntary Life and AD&D coverage
• Flexible Spending Accounts
• Employee Assistance Program
• Paid time off for vacation, discretionary time, illness and holidays
• 401(k) retirement savings plan with company matching
• Education discounts at Southern New Hampshire University
• Life Mart, AT&T, and Verizon discounts
• Fitness and Wellness Discount and Reimbursement Program
• Employee purchase discount programs
• Employee apparel program

Company Overview:

National DCP, LLC (NDCP) is seeking passionate individuals to join our dynamic team as (Continuous Improvement Director) . We are a $3 billion global supply chain management company serving Dunkin’ franchisees. We support over 10,000 quick service restaurants in the U.S. and distribute products to more than 40 countries. Dunkin’ franchisees turn to our award-winning organization for extraordinary value, cost-savings, quality products and reliable service. Our organization is at the forefront of the industry, and we want you to be a part of our success story.

Why Join Us?

At NDCP, we believe that you can make a difference. We offer a supportive and inclusive work environment where your ideas are valued, and your contributions are recognized. Join us to unlock your true potential and embark on a rewarding career journey filled with opportunities for growth and development

Position Overview:

We are seeking an experienced and visionary Continuous Improvement Director to lead our company's efforts in driving operational efficiency and process optimization. The ideal candidate will develop and implement strategies that focus on improving performance across all areas of the business, fostering a culture of continuous improvement, and ensuring the organization meets key objectives in quality, efficiency, and cost-effectiveness. This role is pivotal in ensuring that we achieve sustainable long-term efficient growth enhancing productivity and innovation.

Responsibilities:

• Develop and Lead CI Strategy: Define and execute a comprehensive continuous improvement (CI) strategy aligned with the organization's goals, focusing on cost reduction, operational efficiency, and quality improvement.
• Process Optimization: Lead the identification, development, and implementation of process improvement projects across departments, utilizing lean principles, Six Sigma methodologies, and other process improvement tools.
• Performance Measurement: Develop KPIs and metrics to measure the impact of CI initiatives, track performance improvements, and identify further areas of opportunity.
• Cross-Functional Collaboration: Partner with leaders from operations, finance, HR, and other departments to ensure CI initiatives are aligned with business needs and supported across the organization.
• Training & Development: Design and deliver continuous improvement training programs for staff, promoting a culture of operational excellence and empowering employees at all levels to contribute to process enhancements.
• Change Management: Drive change management efforts to ensure smooth implementation of new processes, tools, and systems, addressing resistance and ensuring successful adoption.
• Cost & Efficiency Improvement: Lead cost-saving initiatives by identifying inefficiencies in operations and recommending innovative solutions for improvement.
• Best Practices: Promote and implement industry best practices in operational processes and continuous improvement methodologies.
• Risk Management: Anticipate potential risks associated with CI initiatives and develop strategies to mitigate them.

Qualifications:

• Education: Bachelor’s degree in Business, Engineering, Operations Management, or a related field (Master’s degree preferred).
• Experience: Minimum of 7-10 years of experience in continuous improvement, process improvement, or operational excellence roles, with at least 3 years in a leadership position.
• Certifications: Lean Six Sigma Black Belt or similar certification strongly preferred.

Skills:

• Strong knowledge of Lean, Six Sigma, Kaizen, and other continuous improvement methodologies.
• Proven ability to lead large-scale process improvement projects and drive measurable outcomes.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving abilities with a focus on data-driven decision-making.
• Ability to work collaboratively across departments and influence at all levels of the organization.

Other Requirements: Demonstrated experience in change management and fostering a culture of continuous improvement.

Why Join Us?

• Opportunity to drive significant operational improvements across a growing organization.
• A dynamic and collaborative work environment.
• Competitive compensation and benefits package.
• Opportunity to build and expand the continuous improvement team.

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