Job Description

Who we are We're a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world's most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence. We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs - in the best possible way. Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit. Why Worldwide We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us! What the Certinia Salesforce Developer and Administrator does at Worldwide The Certinia Salesforce Developer and Administrator (CSDA) will lead the ongoing development of the Certinia PSA platform. The CSDA manages day-to-day administration of Certinia PSA and its interactions with the overall Salesforce platform and other financial systems. The successful candidate will have a record of success in improving processes and adoption using SalesForce.com. The CSDA will collaborate with the Salesforce Administrator when Certinia functionality intersects with the CRM. What you will do Certinia Configuration and Administration Design and implement workflows, customizations, and automation. Maintain system, security and integrity including the design, creation, and maintenance of user setup, roles, profiles, and permissions. Evaluate new releases of Certinia and Salesforce to determine impact and opportunities. Certinia Development Collaborate with and guide outside consultants to design, develop, and support Apex code, triggers, and flows. Develop Apex code and triggers to support new Certinia features. Maintain the Certinia code base. Certinia Production Support Provide technical support and troubleshooting for Certinia PSA, including administration and maintenance. Collaborate with stakeholders to set platform priorities and steward enhancement requests through the development lifecycle. Certinia Reporting and Dashboard Create reports, dashboards, and flows to continuously monitor data quality and integrity. Communicate the status of upcoming changes, enhancements, and defect status to management and stakeholders. Develop and outline change management analyses and preparation of new version releases of Salesforce and Certinia. Continuously monitor trends in both the Certinia and Salesforce ecosystems. What you will bring to the role Ability to communicate effectively with a variety of stakeholders. Ability to manage multiple deliverables. Salesforce Administrator Certification preferred. Platform App Builder Certification preferred. Previous Certinia PSA experience preferred. Previous experience in life sciences preferred. Previous Conga experience preferred. Your experience Bachelor's Degree in an IT or Financial discipline. Minimum of 5 years of experience working as a Salesforce developer and/or Certinia Administrator. Proficiency in programming and/or code writing with Apex. Firm understanding of accounting concepts. Experience in Life Sciences, Biotechnology, Pharmaceuticals or Contract Research Organizations preferred. Excellent analytical skills. We love knowing that someone is going to have a better life because of the work we do. To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit or connect with us on LinkedIn. Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We know that when our employees feel appreciated and included, they can be more creative, innovative, and successful. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law Worldwide Clinical Trials

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