Job Description
Who We Are NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit:
MAJOR RESPONSIBILITIES: - Market, negotiate, and broker new and renewal quotes/opportunities with underwriters.
- Management of ongoing client service relationships for law firm clients.
- Engage and create a consultative role to explain features, advantages, and disadvantages of various insurance policies to internal producers, prospects and clients.
- Maintain open and clear communication channels with carriers, clients, producers and internal partners.
- Become knowledgeable in specific insurance company appetites to implement competitive marketing strategies for each opportunity.
- Participate in meetings and/or conference calls with the insured and/or underwriters.
- Identify problems, summarize and develop strategic solutions.
- Develop and maintain excellent carrier relationships.
- Other miscellaneous duties as assigned.
CORE JOB OBJECTIVES: - Establish effective working relationship with Internal Partners, Clients and Carriers.
- Demonstrate a "whatever it takes" attitude to ensure client satisfaction and to support key Thompson Flanagan initiatives.
- Work with Internal Partners, Clients and Carriers to ensure accurate and timely response to all
- outstanding issues.
- Work with all clients and partners in a manner that fosters mutual respect and teamwork.
- Respond to requests from all Clients and Partners by stated timeframes.
- Project a professional image in action and appearance.
- Consistently be on time for work and all scheduled meetings and training classes.
- Review emails within 24 hours, client voicemails within 2-4 hours.
DESIRED SKILLS & QUALITIES: - Minimum of 2 years prior commercial insurance experience.
- 4-year college degree or industry specific designation preferred.
- Must currently hold insurance license (or must obtain it within 2 months of employment) and retain license by meeting the continuing education requirements.
- Excellent communication skills, both oral and written.
- Strong presentation skills.
- Strong attention to detail and ability to self-check work.
- Excellent time management skills.
- Task oriented, excellent organizational skills, ability to prioritize workload.
- Enthusiastic attitude, cooperative team player, adaptable to new or changing circumstances,
professional demeanor, sensitive to client needs, self-motivated, creative and innovative.
- Excellent problem-solving skills.
- High level of computer literacy including working knowledge of Windows 2003, Excel, Word.
- Prior customer service experience is preferred.
- On-site ongoing training may be required and provided for all above duties/responsibilities (for approximately 6-12 months from start date; subject to COVID-19 office policies).
About Thompson Flanagan : Thompson Flanagan is a premier independent insurance brokerage firm focused on delivering consistently superior results within a collegial environment that encourages a culture of excellence, respect, teamwork and integrity-"We are Driving a Culture of Success." Founded in 2004, we combine years of experience with leading-edge products to provide exceptional service and value to our customers. Located in Chicago, we work with companies across the United States. We are primarily known for our work in specialty and niche insurance products; however, we also provide expertise in traditional commercial insurance and health and benefits products.
Thompson Flanagan assures equal employment opportunity in all its hiring and employment policies and practices. These policies and practices are administered without regard to legally protected categories such as:race, color, religion, national origin, age, gender, disability, marital status, veteran status, sexual orientation or sexual preference, pregnancy status or medical conditions related to childbirth, and/or any other factor protected by law.
Thompson Flanagan is a wholly owned subsidiary of NFP, Corp.
What We Offer NFP is proud to offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our people-first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer.
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