Job Description

Position Overview:

The Area Office Manager is responsible for supporting all providers within the medical division through leading and managing the front desk team, medical staff, and ensuring office compliance. They are responsible for implementing and enforcing policies & procedures regarding all aspects of managing and operating the front office including Human Resources and Operations in a medical office. Occasional travel for business is required.

Locations:

• St. Louis, MO

• Creve Coeur, MO

• Arnold, MO

• Washington, MO

• Kirkwood, MO

• Farmington, MO

Required Education, Skills and Experience:

• Four-year degree in an applicable field or equivalent combination of education and

experience

• Minimum 4 years of experience as a medical office manager

• Minimum 4 years of managing a team of 15-20+ personnel

• Strong working knowledge of medical insurance and billing

• Excellent written and verbal communication skills

• Must have excellent customer service skills

• Ability to establish and maintain effective working relationships with patients, employees, and the public

• Medical Practice experience

• EHR/EMR Experience

Strong customer service orientation

• Able to work in a fast-paced and demanding work environment

• Technologically savvy; must also have a working knowledge of computers and Microsoft Office products to include:

• Microsoft Windows
• Google documents
• Word
• Excel

• Detail-oriented and effective at multitasking

• Organized and able to conduct oneself in accordance with the employee manual

• The ability to uphold HIPAA compliance is mandatory.

• Must exercise good judgment and discretion

• Ability to write well and communicate with corporate colleagues, providers, and patients as needed.

Essential Functions/Responsibilities (other duties may be assigned):

• Being a Team Leader on special projects

• Create and maintain a positive working environment

• Field patient and employee questions and concerns

• Revenue management

• Queue management

• Maintain monthly inventory

• Employee organization & management

• Oversee daily office operations

• Ordering supplies

• Maintaining multiple doctors’ regular and on-call schedules

• Build maintenance point of contacts

• Manage daily deposits and bank runs

• Managing office timekeeping

• Facilitate new employee orientation and training

• Conducting interviews and staffing the office as the need arises

• Assisting with marketing for the practice

• Maintaining accounts payable and accounts receivable

• Cover the front desk as needed

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